FAQ’s

What will I expect when booking a Machine?

If you are a new customer you will need to provide two forms of ID, Proof of Address, driving Licence which will be required on delivery.

When Do I Pay For the (Service) Machinery?

All payment must be met in full prior to any delivery, VAT and Delivery is not included in the price, please see pricing Structure next to each (Service) machine.

Do you offer a Credit account Facility?

All regular account customers are welcome and will be invoiced on a strict 30 day nett account once all satisfactory references have been cleared. All Account holders must supply a valid credit card, blank swipe facility in order to obtain a full trade account. Full details of this service are available upon request.

Do You Offer a FREE Delivery and Collection?

We do have a small charge on all Delivery and Collections within the Basingstoke area, however, if you require Machinery too outer areas please contact our friendly office team who will assist you in your requirements.

What if I haven’t used a Machine before?

If you wish to Hire our machinery and are not conversant with its use or just require a refresh, Please ensure that this is brought to our attention when booking and one of our fully trained CPC delivery drivers will be happy to show you how to use the equipment. There is NO extra charge for this service.

Are there any extra charges for buckets?

NO EXTRA COSTS. Let us know what size you want when booking as we have an extensive range of Micro and Mini Digger Buckets of all grades and sizes from 6” (150mm) to 50” (1270mm) our drivers Have plenty on their trucks and can add or deduct items on the paperwork during delivery.

Is there Any Fuel in the Machine when delivered?

ALL MACHINES ARE FULLY FUELLED WHEN DELIVERED. The hirer is responsible for ensuring that all machinery is refuelled prior to collection. We can supply a FUEL BOX with 10 or 20 litres of fuel (Red Diesel) when hiring our machines making it easy for you to refuel prior to our collection. This is cheaper then paying at a petrol station.

On receipt, the hire company will directly charge £1.00 (one pound) per litre to refuel any machine that has not been refuelled by the hirer once Collected. (Off Hire)

What happens if I damage a Machine?

The Hirer is fully responsible for the safety of all machinery once signed for and in their possession. You must have adequate insurance cover to hire any of our machinery (plant) We can provide insurance cover for your hire period. This will apply to all tracked and wheeled machinery, Excavators, Skip Loaders and Earth Movers only.

Whilst on hire, Under no circumstances, must a machine be removed from the delivered site without prior consent (agreement) of the hire company.

Who is responsible (Insured) during hire?

Any Damage must be reported immediately, Normal wear and tear on any machine hired out is down to the hire company, If you have your own Hired In Plant Insurance, any damage caused by negligence, misuse, DRIVER ERROR, vandalism or Stolen, then the hirer will bear full costs of its repair / replacement including all / any labour and recovery costs. If you have taken out our Insurance the hirer will be liable for the first £500 (five hundred) pounds excess.

You must have adequate insurance cover to hire any of our machinery (plant) We can provide insurance cover for your hire period.
PLEASE see our HIRE AGREEMENT on our Home Page under ABOUT US for full Details

Are your Machines Reliable?

All our machinery are inspected, topped and filled up, cleaned and documented prior to going on hire. All our rolling stock carry extensive Thatcham accredited tamper proof tracker systems enabling permanent live data coupled with historic data of where it has been and reports on hours worked. If in the unlikely event that you experience any issues with our machinery whilst in use, do not attempt to repair it, please call the office and relevant steps will be put into place to have you up and running with minimum downtime. Diy Diggers will not be held responsible for the loss of time (Working Hours) in the event of a breakdown. Due to our health and safety policy, any long term Machinery on hiring my need to be exchanged like for like for servicing and or inspections, we would inform you of our intentions, arrange an agreed replacement with a minimal downtime in mind.

What do I do when finished?

All our machinery is hired out in a clean and presentable manner. Although we appreciate that it is not brand new, we do expect our equipment to be treated with due care and attention and ask that it is returned to us in a similar state you received it.
If, on receipt of the equipment we deem that no effort has been made or there is an excess waste on the machinery we will apply a cleaning charge of £25.00 excluding vat to cover the labour required to return any hired equipment (Plant) back to a fit state ready for hire.

What happens during its collection?

Please call the office for all machinery (Equipment) to be collected unless an agreed time is given by the driver at the time of delivery. All machinery will be physically inspected, in the event that damage has been caused through negligence, user error including any form of vandalism, any parts or attachments missing whilst in the hirer’s possession then the hirer will be fully liable for all costs for its repair and or replacement including labour charges    If you have taken out our insurance cover you will be liable for any damage up to the excess cost of £500 (five Hundred) Pounds.
Whilst we appreciate the nature and use of our machines, minor scratches etc are normally wavered.
All collected Machinery must be signed for prior to leaving site.